Shipping policy
🚚 Shipping Policy
At Spoken English School, we aim to deliver your orders quickly and safely.
📦 Order Processing
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All orders are processed within 1–2 working days after confirmation.
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Orders placed on weekends or holidays will be processed on the next working day.
🚚 Shipping Time
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Delivery usually takes 3–7 working days depending on your location.
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Remote areas may take slightly longer.
💰 Shipping Charges
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Shipping charges (if any) will be shown at the time of checkout.
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We may offer free shipping on selected offers or products.
📍 Order Tracking
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Once your order is shipped, you will receive a tracking ID via SMS/Email.
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You can track your order using the provided tracking link.
🚫 Delivery Issues
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If the delivery fails due to:
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Incorrect address
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Customer not available
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Wrong phone number
The order may be cancelled or returned, and re-shipping charges may apply.
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📦 Damaged or Wrong Product
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If you receive a damaged or incorrect product, please contact us within 7 days of delivery.
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We will provide a replacement as per our Exchange Policy.
💳 Cash on Delivery (COD)
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COD is available on selected orders.
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We may contact you for order confirmation before dispatch.
⚠️ Important Note
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Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
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We are not responsible for delays once the order is shipped.
📩 Contact Us
For any shipping-related queries, contact us:
📧 Email: spokenenglishschoolofficial@gmail.com
📍 Address: Rathore Villa, Plot No. 17, Ashiyana Nagar, Opposite Gali To Muskan Market (Sunetra Eye Hospital), Patna, Bihar – 800025